Services & Support for Epicor Kinetic

Epicor Kinetic is supported by a range of services and support resources designed to help manufacturers implement, adopt, and maintain the platform over time. In addition to professional services for implementation and consulting, Epicor provides training, knowledge resources, customer support tools, and ongoing support programs that help teams manage upgrades, troubleshoot issues, and improve user adoption.

Manufacturers can access support through the EpicCare support portal, knowledge resources, documentation, training programs, and customer communities, with options designed to support cloud, on-premises, and hybrid environments. Epicor also offers support packages such as Essential and Pro, giving organizations access to support analysts, case management tools, and structured resources that can help improve responsiveness and long-term ERP success.

Key Services and Support Capabilities

• Implementation and consulting services with manufacturing and product expertise
• Training resources including Epicor Learning and Epicor Learning Center programs
• EpicCare support portal for case management, knowledge resources, and customer self-service
• Access to product documentation, downloads, and support materials through EpicWeb
• Essential and Pro support package options based on support needs and responsiveness requirements
• Support analysts with industry and product expertise across Epicor technologies
• ²⁴⁄₇ access to support resources and global support center availability
• Customer communities, ideas programs, and ongoing resources to support adoption, upgrades, and continuous improvement