Return Material Authorization (RMA)
As part of the Advanced Sales Order and Jobs (Work Order)management, items returned for warranty or non-warranty repair can be handled through Return Material Authorization (RMA) Management process and covers the three (3) basic types of material returns typically encountered:
- Goods returned for Credit - item is returned for credit only; no replacement is requested.
- Goods returned for Replacement - item is returned and a new one is shipped to replace it.
- Goods are returned for Repair and the same item is sent back to the customer.