Customer Services

 

By using IFS CRM throughout your organization, you can efficiently resolve customer problems through proactive customer support. Quickly answer customer concerns on support, service contracts, warranties, and returns. Manage customer service contracts and accurately specify and control the service level for each of your customers and service activities.

• Knowledge Database
• Product Catalog
• Support Center
• Role-Based Portals
• Traceability & Document Management
• Contract Control
• Reporting & Analytics