Customer Service / Order Entry/CRM

• Real time Promise Date calculation (CTP/ATP) based on material, labor, machines needed
• Ability to determine why late and bottlenecks
• Centralized and decentralized order entry
• Regular/Blanket Orders
• Credit management
• Intelligent pricing by volume, customer/item, contract and matrix
• Hard reservation to customer order
• Customer Return Material Authorizations (RMA)
• Progressive billing
• Sales and booking analysis
• 3 Tier Customers (Corp – Bill To(s) – Ship To(s))
• Drop Shipping by order/line/release
• Split commissions by order/line
• Ship Early/Partial processing
• Link to Job, Inventory, PO and Transfer Order
• CRM includes Prospects, Opportunity, Task, Sales Contacts, and Lead Management