Field Service

The M2M CRM Field Service module will help you surpass the expectations of your customers for delivering off-site installation, repair and service for products covered by service contracts or warranties. Providing off-site service for your products does not have to be difficult to manage. The M2M CRM Field Service module enables you to:

• Maintain a full service history of your products as maintained or configured over the years.
• Manage scheduled preventative maintenance tasks.
• Access integrated field service data within inventory, lot control, BOMs and routings.
• Provide machine or equipment specific information for your customers on the Web.
• Monitor service costs by keeping track of each service call's costs.