SageCRM-Customer Service Automation

With SageCRM, included as part of Sage ERP Accpac you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips—enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

·    Contact Management Deliver superior customer service with real-time access to relevant customer data.

·    Call Center Support Access a central repository for all customer data, resolving issues quickly.

·    Tracking Track your customers' needs and maintain a complete history of customer-related interaction.

·    Knowledge Base Store support incidents and case solutions in a central Knowledge Base.

·    Service Agreement Management Easily track and meet your service level agreements.

·    Reporting Create point-and-click reports and graphs for on-the-spot analysis and decision-making.