SAP Business All-In-One
Customer Relationship Management
The customer relationship management (CRM) module in SAP Business All-In-One ERP solution helps midsize manufacturing and distribution companies boost customer relationships for increased customer service and profitability. The CRM functionality supports end-to-end marketing, lead generation, sales, service, and analytics for complete customer relationship management. Gain new customers and increase customer retention.
SAP Business All-In-One enterprise resource planning system provides online tutorials and a user-friendly interface for seamless adoption helping users to perform daily tasks more efficiently. Maximize customer loyalty with enhanced customer interaction capabilities. The solution’s interaction center offers a strategic delivery channel for marketing, sales, and service including email, telemarketing, customer service, and IT support.
The following features and benefits in SAP Business All-In-One CRM module help to bring customer service to the next level:
Marketing helps to align marketing plans, boost customer demand, and increase marketing return on investment (ROI). Better manage marketing resources, target groups, leads, and campaigns.
Sales fosters the ability to refine customer service for enhanced management of contacts, sales territories, customer accounts, leads, pricing, and activities.