Warranty Management

 

(Previously Solarsoft iVP)

Apply user-defined warranty definitions (standard warranty) to each qualified part, as well as its key components. A unique warranty will be created and registered for each qualified part, and that warranty will be updated as the owner returns the warranty registration card, or when a claim is processed.

 

Warranties can be established part-specific with effectivity periods.  Track serial number for a finished good and its serialized components.

Track owner information from OEM to end customer to consumer with traceable history of owners. Enter claims against warrantied parts.

Pay claims, track payment and track cost per claim. Repair parts and track against original. Enter Warranty Registration cards info. Sell and manage Extended service plans (ESP). View history by part and all claims, repairs and complaints. Allow for goodwill payments against expired warranted parts.