BatchMaster ERP B1 | Customer Relationship Management

Customer Relationship Management (CRM)

Manage the entire customer life cycle from prospecting to acquisition to retention, and profitability for your business. Service call functions provide support for service operations, service contract management, service planning, customer interaction activity tracking, customer support, and management of additional sales opportunities. In addition, you can track sales leads and opportunities of your resellers and channel partners

CRM tools for sales and customer service reps include:

• Opportunities and pipeline management
• Customer contact and activity management
• Sales quotations and orders
• Goods delivery and returns tracking
• Invoicing and crediting
• Sales and pipeline forecast
• Service contract management
• Service call management and Tracking