Customer Relationship Management
TGI believes the concept of customer relationship management should go well beyond simple contact management in an ERP system. Enterprise 21 has been designed to extend the concept of customer relationship management throughout the enterprise. TGI’s Enterprise 21 ERP software monitors and tracks customer buying habits, customer order frequency, and order and line item fill rates on a customer-by-customer basis. Enterprise 21 ERP’s fully-integrated CRM functionality also includes a complete contact management system that can be integrated with Microsoft Outlook and Exchange. Enterprise 21 ERP also allows for automated sales workflows for customer and prospect tracking, telemarketing management, marketing campaign management, and customer promotions, allowances, and discount opportunities. With Enterprise 21 ERP, businesses can automate their entire sales force while simultaneously delivering CRM features to other users throughout the organization to improve overall customer service and satisfaction.