Support & Professional Services
“… dedication to understanding our direction, wild ideas, and brainstorming a solution with us was remarkable. … outstanding level of professionalism and customer service...” - IT Manager, Expandable Customer. Partnering for Your Best-In-Class Success - Expandable takes great pride in maintaining the most responsive customer support staff in the industry. We believe selling our product is only the first step in a successful long-term partnership. Our philosophy is to get new customers up-and-running quickly and then provide ongoing support and analysis to ensure continued maximum results. Our variety of support and training services assures a smooth implementation and continued success. Successful Implementation Plan - Each new Expandable customer is assigned an experienced support representative. The Expandable support representative helps plan the conversion and installation strategy, developing an Implementation Checklist based on the unique challenges and goals of the target operation. Before going live with the Expandable installation, the support rep converts and verifies any existing data and financial balances. To assure a successful implementation, Expandable delivers on-site support during the "go-live" phase and through the first month-end closing process. Training - Education is a critical element of any successful implementation, so Expandable provides a wide range of training options based on the individual requirements of its customers. Customized group and one-on-one guidance is presented on-site for new customers, as well as for experienced users with targeted objectives. The Expandable Training Center offers regularly scheduled classes that cover a wide range of topics, from basic navigation to CPA-level accounting. Help Desk Hotline - For ongoing answers to questions and issues that arise, Expandable's seasoned customer support representatives stand ready to assist with any aspect of running the Expandable applications. The goal of the Expandable Hotline is to provide immediate resolution to every question.
“Engaging Expandable’s implementation experts during our implementation and facilitating the process…Our employees like our solution and have picked it up very quickly” - CFO, Expandable Customer. Tune Up Your Operation: Expandable provides comprehensive system audits to enhance your product utilization and address business goals and objectives that may have changed since the original implementation. Expandable's tune-up program serves as a checklist to pinpoint the optimal system model for your expanding business. Enhance Your Advantage: Expandable staff members save you time and resources by handling the critical steps of customization. Our experienced staff will help you sharpen your competitive advantage by tailoring custom reports that highlight your key business measures. Custom programming is provided by Expandable's own system experts who tailor applications specific to your needs. Work closely with professional services staff members to make your business applications wish list a reality. Integrate Your Systems: Expandable Professional Services connects the Expandable system with the complementary mission-critical applications you use to dominate your competitive landscape. Integration between Expandable and best-of-breed industry applications is accomplished by Expandable's experienced developers who work with you to identify and define key touch points.
Customer Resource Center
Expandable users currently on maintenance are invited to enter the Customer Resource Center, where your valid password provides around-the-clock access to materials and information collected to help you get the most out of your partnership with Expandable. The Customer Resource Center is a secure area and restricted to Expandable users with a current maintenance agreement. If you are an Expandable customer who is having difficulty accessing the site with a valid Username and Password or do not know your login credentials please call the Expandable Support Hotline at (408) 247-3300 or email firstname.lastname@example.org.