Genius ERP | Services & Support


        Services & Support

 

     Customer Support

We believe in building lasting relationships with our customers, and that the job doesn’t end with implementation. We provide our customers the best possible technical and application support available today. Our customer support team are experts in our applications, technology, and industry, and are always on call to help. We use advanced support tools and technology, to ensure our customers always have the support they need.

 

           Implementation Services

Genius ERP is out-of-the-box ready, and Genius Solutions has an industry-leading implementation success rate. We believe in forming long-lasting partnerships with our clients, and are with them every step of the way, starting at kick-off, through training, Go-Live, and beyond. We work hand-in-hand with our clients to get Genius ERP up and running at a pace that is right for a busy manufacturing shop. Our deep industry knowledge and proven 10-step implementation process help us to maintain best-in-class implementation success rates.

 

           Training Services

Our team works diligently with yours to get the most out of our tools. Training sessions can be conducted at your offices, at our headquarters or remotely online to any location around the globe. We take the time to get to know your company, your employees, and your processes, and then design training workshops and courses around your shop and processes. We can offer training on modules one-by-one, as well as project management training courses to help you get your shop running smoothly and effectively. 

 

           Consulting

From design to delivery, Genius ERP helps custom manufacturers achieve increased throughput without hiring new staff or expanding operations. Manufacturers can handle more jobs and take on new customers while avoiding bottlenecks, stalled projects and supply overstock.

 

Our manufacturing experts will help you optimize Genius ERP and get your plant running at full capacity.

 

           Genius Academy

Genius Academy is a resource center available to our clients full of videos, tips, and tools to help our clients master Genius ERP and get their shops running at full capacity.