IFS Applications 10 | Service Management

Service Management

IFS Service Managementâ„¢ handles customer warranties, agreements and other additional services needed for both field technicians and for after sales purposes. The component also contains support for service contract management that allows the user to specify and control the service level for each customer and for each service object as precisely as ever possible. Once the service pricing and invoicing of services is agreed on with a customer, it can be set up using the Contract Management functionality and automatically controlled and followed during the entire contracted period. Services can then be invoiced periodically, after each service activity or as a combination of both. Fixed prices can be set up as well. Furthermore, the extent and scheduling of preventive maintenance activities can be specified for each service object.