IFS Applications 9.0 | CRM Features

CRM Features
Implement an organization and industry specific CRM solution cost-efficiently and quickly to meet your company’s needs. IFS Customer Relationship Management includes a powerful, yet easy to use process manager with pre-defined industry CRM process templates that help reduce costs and improve return on investment.

Best-Practice CRM Process Baselines
Use these baselines directly out of the box, or for a custom solution, create a one-of-a-kind database that meets your company’s individual CRM needs. Take advantage of best-practice solutions within your industry, while at the same time, have the power to mold your CRM solution to meet your specific needs.

Easy-to-Use Graphical Environment
Sophisticated enough for professional developers, the IFS CRM Process Manager™ is easy to learn and use for first-time or infrequent users. The graphical environment enables you to quickly and efficiently create a customized solution for your business.

Automatic Updating
Easily and quickly create a customized solution for your business and automatically roll out changes to remote users; a simple click immediately creates an Oracle or SQL script that is ready to be put to use. You gain complete control over your database without ever writing a single line of code.

Global Solutions
Multi-lingual with support for over 23 languages, IFS Customer Relationship Management lets you create your unique CRM solution to differentiate your business from the competition.
IFS CRM provides business processes vital to customer relationship management (CRM). They manage the customer interaction chain from the sales lead, through the sales cycle, to the ongoing support and service of the customer. Our sales and service concept allows a business to focus on where it adds value to the customer through product, service, and support.