IFS Applications 9.0

Field Service
IFS Mapping enables you to visualize driving routes, alert on due jobs and efficiently plan last-minute jobs. It provides virtual road and satellite maps with overlay information about ongoing and planned jobs and is integrated with Microsoft Bing Maps for Enterprise (Software + Service). Any business object such as customers and customer orders in IFS Applications can be configured to be visualized in the map.
IFS Call Center enables you to effectively provide call center services to your customers for field service or product support. IFS Call Center also supports thorough analytics by bundling a set of prepackaged measures for all parts of the process.
IFS Field Service enables your service operations to streamline their customer-focused business processes from quotation and order taking to invoicing and analysis. It also supports field service and workforce scheduling as well as accurate pricing within and beyond warranty periods.