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Supplier:
Receiving/Receiving inspection
Measure supplier performance
Vendor Returns (Vendor RMA)
Monitor Vendor approval/status
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In Process:
Production inspection/disposition
Track by Serial during production
Report cost of Scrap
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Customer:
Outbound shipping requires QA
Customer RMA directed to Quality
Customer Complaints – voice of the customer
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Enterprise
Track Quality incidents (safety, audit results…)
Change Management (define, review, approve)
Web portal provides enterprise visibility of quality events, status, activity and metrics.
Web portal based document management
Web portal data is synchronized with SyteLine
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Core Functions
Quick kiosk-style reporting of Quality Issues
Non-Conformance Management
Corrective Action Reporting
Cost of Quality
Gage management
Record inspection results, defects
Automated Quality Tag printing