Infor CloudSuite Industrial (Syteline) | Customer Relations Management

Customer Service / Order Entry/CRM

  • Real time Promise Date calculation (CTP/ATP) based on material, labor, machines needed
  • Ability to determine why late and bottlenecks
  • Centralized and decentralized order entry
  • Regular/Blanket Orders
  • Credit management
  • Intelligent pricing by volume, customer/item, contract and matrix
  • Hard reservation to customer order
  • Customer Return Material Authorizations (RMA)
  • Progressive billing
  • Sales and booking analysis
  • 3 Tier Customers (Corp – Bill To(s) – Ship To(s))
  • Drop Shipping by order/line/release
  • Split commissions by order/line
  • Ship Early/Partial processing
  • Link to Job, Inventory, PO and Transfer Order
  • CRM includes Prospects, Opportunity, Task, Sales Contacts, and Lead Management