M2M CRM gives you powerful tools for servicing customers after the sale. Whether the customer received the wrong item, incorrect specifications or the product simply quit working, you can now easily enter and monitor all of these customer-related issues. The M2M CRM customer service features give you the ability to:
- Create tickets for support, assign case management, document actions, reference service histories and response procedures.
- Drill straight into sales order parts and vendor information so you can promptly assist your customers.
- Upsell your customers with additional products and services.
- Reduce support costs by letting customers find their own solutions online.