Microsoft Dynamics NAV | Service Management

Service Management

Microsoft Dynamics NAV ERP system software has been designed to streamline your organization’s service operations, enhancing efficiency and profitability. Easily manage customer calls and queries, track support tickets, allocate resources, create reports, and carry out asset management.

Enhanced integration with manufacturing, warehouse management, and assembly management helps to optimize operations by connecting the shipping of service items with the warehouse.

Planning and dispatching of materials provide deeper insight and better control of service processes. The demand overview gives the perspective to see all the supply and demand that is associated with an item, helping provide accurate delivery information to customers.

Microsoft Dynamics NAV 2016 offers the following management capabilities:

Service Order Management directly converts project quotes into service orders. Service requests can be created automatically or by customer initiation depending upon the terms of service agreements. Schedule impromptu service orders and get a complete view of service orders and service order quotes that are easily accessible via the service order log.

Service Contract Management allows for creating, monitoring, and managing contractual agreements with customers via contract templates. Easily view contract histories, quotes, gains, and losses; track invoicing and service history; and measure contract profitability.

Service Price Management offers the ability to set up and monitor service prices based on different criteria such as a service item, service task, or for a specific customer or for a limited period of time.