ProcessPro® Premier


CRM
 
ProcessPro’s CRM solution provides enterprise-wide access to vital customer information—anytime, anywhere. CRM integrates sales, marketing, and customer service functions making it easier for everyone inside your company to work together and share critical information.
 
Features of CRM:
 
Sales Automation
Account & contact management
Opportunity & lead management
Calendar & activity management
Sales forecasting & reporting
Quotes & order entry
Territory management
Process & workflow automation
Escalations & auto notifications

Marketing automation
Campaign management & reporting
Outbound call & e-mail marketing
Lead & list management
Customer segmentation capabilities
Detailed campaign analysis

Customer care automation
Case management
Reporting
Ticket tracking
Knowledgebase
Workflow automation
Customer communication management
Customer self-service Web portal

Microsoft ® Outlook® integration
Web & mobile access
Offline synchronization
Computer telephony integration (CTI)
Automated workflow
Configurable/customizable
Flexible deployment options

 


 
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