Customer Relationship Management for Oracle ERP Cloud Applications
Customer Relationship Management Module
Oracle Customer Data Management Cloud
Create a complete customer view. Consolidate and cleanse by building a clean and correct master profile from multiple sources that everyone can trust. Complete and enrich by building a better record by enriching your customer profile with data from a variety of sources. Coordinate and share complete and accurate data with other systems for faster decision making.
Oracle Commerce Cloud
Build inspired commerce experiences. Launch a site quickly with pre-integrated features. Deliver to every device without additional work. Do more in real time with intuitive tools. Expand quickly with support for more than 30 languages
Oracle Configure, Price, and Quote Cloud — Increase sales efficiency
- Oracle Configuration Cloud – Product Configuration configures complex or simple systems containing multiple products and services. Create bills-of-material (BOM) and routings based on configurator choices. Uses guided selling leads your users to the optimal products and options based on customer needs. Promote product upsells and cross-sells. Rules-Driven Search present users with only those products that are appropriate to their region, business unit, or quoting scenario
- Oracle Pricing Cloud – Price complex products based on features and options. Ensure 100% quote and order price accuracy with automated pricing rules and validations. Apply customer, channel, volume, and product-specific discounts. Enforce margin discipline on manual discounts. Route orders for review and approval. Ensure commercial viability and eliminate approval bottlenecks with automated workflow
- Oracle Quoting Cloud – Proposal management to create, customize and brand proposals for your sales reps and channel partners. Present professional, accurate documents to customers in seconds. The eSignature eliminate paper-based quoting, faxing, and scanning. Enable customers to sign online and close the deal faster. Order execution generates orders in one click by converting quotes. Submit orders for execution real-time to your choice of the 20 most popular ERP systems.
Oracle Marketing Cloud
Deliver the best of your brand. Personalize every experience to increase engagement, advocacy, and revenue using the complete, data-driven marketing solution that marketers love and IT trusts.
Oracle Sales Cloud
Sell more, know more, grow more. Engage customers earlier and accelerate and close more deals using Oracle Sales Cloud’s complete, innovative, and proven sales solution
- Oracle Sales Force Automation Cloud – Engage Customers and Compete. Maximize sales with a tightly integrated, complete set of lead-to-contract sales tools. Close and Win Deals. Enable sales teams with mobile apps, a complete customer 360, and sales team collaboration. Expand and predict sales. Cross-sell and up-sell using white space analysis and product recommendations
- Oracle Unified Sales and Service Cloud – Track and manage. Enable sales and service teams to capture, manage, and share service issues using Oracle Engagement Cloud. Provide answers to empower sales and service reps with access to knowledge content within the context of the service request
- Oracle Service Request Analytics Cloud – Gain real-time insight into service performance using prebuilt reports and custom reporting options
- Oracle Partner Relationship Management Cloud – Recruit and On-Board. Accelerate channel sales using a fully-branded partner portal, self-service registration, and automated assignment. Engage and Plan. Use channel program management, business planning, market development funds, and social collaboration to engage with partners. Deliver and Track. Achieve sales results with partners and track results throughout the sales cycle
Oracle Service Cloud
Delight your customers. Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences
- Oracle Cross Channel Contact Center Cloud – Case Management to manage the timely resolution of customer inquiries across email, phone, live-chat, and social channels on a single platform. Use Guided Resolution to effectively guide agents to resolution through knowledge, scripts, and workflows to ensure productivity and consistency Use Contextual Agent Experience to declutter the agent desktop to provide agents with relevant context of the customer, previous interactions, and helpful data. Unified Agent Desktop easily integrates systems into one unified desktop for agents. Customer engagement personalizes proactive communications with valuable customer data from deep service profiles. Configure and manage service operations with agility, low TCO, and low dependency on technical resources
- Oracle Knowledge Management Cloud – Proactive Answers Deliver the most relevant answers to customers with wizards and leverage contextual knowledge to deliver agent knowledge based on incident information. Enterprise Content Search across multiple knowledge repositories simultaneously, regardless of location. Integrated analytics gain deeper insight into customer interactions and knowledge gaps with easy-to-use, drag-and-drop report builder and analytics dashboards
- Oracle Field Service Management Cloud – Capacity Management. Leverage planning tools to enable optimized and efficient use of all resources, and transform your business model from capacity-driven to demand-responsive. Routing and Scheduling gives the right mobile employee with the right skills and equipment to every job on time with predictive engine. Monitor and manage the mobile workforce to improve efficiency while tracking and validating location in real time from the office or in the field — visualize and locate assets even if they are located underground. Mobility empowers mobile employees with critical job information and tools on any mobile device, with full offline capabilities. Team Collaboration uses context-aware, peer-to-peer collaboration for instant communication, more work independence, and knowledge sharing, instantly broadcasting important information to the entire field. Customer communication proactively alert customers and teams about appointment status via their preferred communication channels.
Oracle Social Relationship Cloud
A scalable, enterprise-ready social relationship management solution that empowers brands to leverage the power of social media across their organizations. In today’s connected world, social media touches everything — from sales and marketing to customer service and product development. Businesses that use social relationship management (SRM) software effectively uncover customer insights that enable them to deliver relevant content and faster service across channels like Facebook, Twitter, Instagram, and Weibo. Social cloud tools
Oracle Sales Performance Management Cloud
Execute strategies to boost performance. Plan and Optimize by aligning with territories, quotas, and incentive plans to the business strategy. Motivate and reward through games, performance tactics, and rewards to promote targeted behaviors. Coach and train by identifying successful selling techniques and offer in-context coaching.