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Ross ERP

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Sales & Order Management for Ross ERP

As of 2021, Ross ERP is now known as Aptean Process ERP

Customer Portal Module

With the Customer Portal, you can share information with your customers, your field sales people and with your customer’s brokers and agents. From a browser on any device including Desktops, Tablets and Smart Phones your customers can logon with a secure id and view information and status on Orders, Shipments, Invoice and Payments. They can also download Order Acknowledgements, Shipping Paperwork and Tracking, and Invoices. They can view a Product Catalog and with advanced search features find what they are looking for and download product datasheets. If permitted, customers can also place their orders via a Shopping Cart and Favorites freeing up your customer service personnel.

If needed, customers can send messages and chat with Customer Service via the Customer Portal.

Pricing and Promotions Management Module

A very flexible Promotions Management capability is included to create multiple types of discounts and promotions based on Customer and Product Association rules. On Invoice Discounts can be setup to reduce the price on the invoice to the customer as well as Post Invoice Discounts not included on the customer invoice to accrue funds for items such as rebate programs, broker and sales commissions and other sales related expenses that can be disbursed as either credits or payments to the customer or payments to 3rd parties.

In addition, Gift Promotions to automatically add other products at no selling price on the order can be created. Book Promotions to allocate a previously paid trade allowance.

Pricing and Discount simulations and tracking of actual discounts, accruals and credits/payments by customer are included.

Sales Order Processing Module

The Ross ERP Sales Order Processing module manages customer demand and fulfillment with the functions of Sales Order Entry, Picking and Shipping and Invoicing. Return Material Authorization processing and Credit Memos are also included along with Sales Analysis and Reporting. Customers with unlimited Addresses for Shipping and Invoicing are supported, along with Statement/Parent Customers to group multiple customers/companies that are owned by the same parent. 

Flexible Pricing options including Contracts, Customer Product Prices, Price Lists, and Bracket Pricing based on Volume or Quantity is included. In addition, Promotions for both on invoice discounts and post invoice accruals are automatically included in Order Entry. Credit Checking rules and alerts are included.

Either Inventory Reservations or Promises can be made at time of Order Entry, and time phased inventory availability is always available to view available projected inventory on the request ship date based upon Supply and Demand.
EDI for Orders, Shipments and Invoices is included.

Customer Specifications to match to actual lot characteristic values and remaining shelf life can be specified by customer and/or product to select lots specific to customer requirements.The Picking and Shipping function is very flexible in how/when Orders are released for Picking. Multiple Orders can be consolidated into Shipping Loads for shipment confirmation.

Invoicing is very flexible with ownership transfer at time of Shipment or time of Customer Receipt.

Return Material Authorization processing is included with flexible workflow by customer for approvals and return receipt of materials, and creation of Credit Memos. 

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