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Ross ERP Software

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Services & Support for Ross ERP Software

As of 2021, Ross ERP is now known as Aptean Process ERP

Customer Service & Support

In addition to extended calling hours staffed by experienced product professionals, Aptean provides 247 support and ticket access via web portal. Support personnel can be reached via email, the web portal, and a toll-free phone number, and support can take place via phone, email, online meeting or VPN when access is granted.

We understand how critical our software is to the businesses of our customers. The Support & Education team is staffed with experienced software support professionals knowledgeable about the wide range of Aptean products and related technologies. They consistently respond to the business needs of our customers, providing industry leading levels of support.

The Support & Education management team uses customer input to continuously improve the delivery of technical application and systems support. Customers are asked to rate the quality of our support after each ticket is closed through a satisfaction survey. Survey results are used to gauge support quality and to drive changes within our department.

Managed Services

Remote Managed Services (RMS) is a Platform Service from Aptean that enables you to sensibly outsource application and database administration (DBA) tasks to a dedicated team of specialists that performs just like an onsite IT staff, but with the ability to work remotely. The RMS team takes care of your ongoing administration functions, such as application installs, configuration, and upgrades.

With RMS you can eliminate the need for a full-time, on-site DBA by partnering with Aptean’s Platform Services team.

Your business is constantly evolving, requiring your applications and infrastructure to evolve with you — particularly the mission critical applications that hold the key to valuable customer and sales information. RMS was developed to ensure that your Aptean applications continuously meet end-user demands, perform reliably, and deliver the business results you have come to expect from Aptean products. RMS allows you to maintain optimum performance” of your mission-critical systems, with the RMS team taking care of necessary systems management requirements, freeing you to focus on driving your business forward.

Professional Services

The Ross Professional Services team supports your ERP solution throughout its lifetime helping you make the most out of the tools that will best help you grow, give you the fastest return on investment, and protect your brand. This includes migrating smoothly to the newest technologies as they become available, making Ross the perfect fit for your growing and changing business.

Our professionals are on hand to lead you through the upgrade project from start to finish. Choose your level of involvement, including knowledge transfer from our organization to yours. We offer complete solution packages, as well as individual services necessary to perform the required steps. Our proven methodology is repeatable and ensures a quick, successful implementation. Our professional services experts work with you to accommodate your unique business requirements as part of your project plan. Working with an organization that understands your software solution inside and out reduces the risk and minimizes your investment in terms of both time and money.

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