SAP Business ByDesign | TAM Ceramics Inc.

Case Study: TAM Ceramics Inc.
About the Company
• Business context: Recently acquired, industrial ceramics specialist needing fast IT ramp-up
• Location: Niagara Falls, New York
• Industry: Chemicals – industrial ceramics
• Products and services: Specialized ceramic powders for industry
• Revenue: US$20 million
• Employees: 60
Challenges and Opportunities
Find ideal post-acquisition IT solution to satisfy both current and future business needs
• Satisfy need for affordable solution and ability to handle business complexities
• Implement end-to-end IT solution in less than 15 weeks
• Find solution requiring no IT support and maintenance (company lost IT support staff during spin-off)

Why SAP® Business ByDesign™?
• No IT support and administration necessary
• History as a previous SAP® software user, prior to acquisition
• Avoidance of high transitional service fees
Benefits from SAP Business ByDesign
Key Innovations
• Fast ROI due to rapid solution deployment
• Simplified IT landscape
• Enablement of growth with solution
• Improved decision making due to embedded analytics
• Built-in learning to lower training costs

Deployment Highlight
Planned go live with processes for customer and supplier relationship management, financials, supply chain management, human resources, and production (internal cost collectors)
“SAP Business ByDesign is the perfect complement to our company. The remote access system that is hosted and managed by SAP was the resource answer to our small company business needs and is capable of supporting our business dynamics as we grow.”
George Bilkey,
TAM Ceramics

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