SYSPRO


Return Merchandise g
 

Objective

 
To provide an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded.
 
The Value of Return Merchandise
  • Improve customer service through instant on-screen access to all RMA information
  • Retain unlimited history of RMAs
  • Maintain unlimited transaction volumes
  • Provide complete visibility of returned inventory
  • Identify recurring problems by analyzing the reasons for returns
  • Provide various options when receiving RMAs such as repair, scrap, return to supplier, restock or take no action
  • Avoid costly mistakes by automatically calculating associated return charges
  • Verify warranty dates, price and the quantity purchased

Matching Return Merchandise to your business

  • Create unique return codes
  • Use flexible options that customize processing
  • Define return period for RMAs issued
  • Immediate notification if RMA is invalid
  • Automatically charge restocking fees
  • Analyze multiple receiving actions
  • Facilitate immediate replacement cross-shipments to customers returning goods
  • Look up sold items and validate them
  • Process stocked and non-stocked items
  • Enter multiple line items per RMA
  • Customize processing with flexible options
  • Create repair work orders for items within or out of warranty
  • Initiate Inter Branch Transfer (IBT) transactions
  • Set default warehouses for RMA returns and subsequently transfer to repair warehouse after inspection
Return to Vendor for SYSPRO
 

Overview

 
To provide an efficient method of controlling the return and exchange of items bought from suppliers, ensuring visibility and tracking of the item until the transaction is concluded.
 
The Value of Return to Vendor for SYSPRO (RTV)
  • Provide complete visibility of returned inventory
  • Track returned items that are outstanding
  • Allow for credit notes and replacement items from vendor
  • Tracks costs of items not replaced by vendor
  • Retain unlimited history of RTV transactions

Matching RTV to your business

  • Ensures that items to be returned to the vendor are removed from the available stock and held in a review area while the terms for return are negotiated
  • Handle stocked and non-stocked items
  • Track variances between cost of item and credit received
  • Manage items to return through the RTV review process
  • Issues items directly to the RTV review area, while processing a return from a customer (RMA)
  • Add non-stocked items on the fly during the review process
  • Transfer stocked items immediately to the RTV area during the receiving process
  • Create GRN which can be matched against supplier’s credit note
  • Create Purchase Order for expected replacement items

 


 
Home | White Paper Library | Case Study Library | Advisory Council | About Us | Contact Us | Privacy Policy | Site Map
© 2008-2016, Top10ERP.org. All rights reserved.