Return Merchandise Authorization
To stay competitive, virtually every company needs to process customer returns. As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge. The Sage 500 ERP Sales Order module includes advanced tools to manage customer returns. It also includes a formalized Return Merchandise Authorization (RMA) process to help companies implement return and replacement policies with ease.
Built-in return features make it easy to process returns. You can determine which bins to place returned items into, restrict returns to valid lot and serial numbers, and optionally charge restocking fees, issue replacement items, or credit customer accounts. RMA and returns processing gives you an accurate record of items shipped before returns are received, and one more opportunity to build complete customer satisfaction.
RMAs can be sent to customers by e-mail and documents can be printed to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, scrapped, returned to the vendor, or repaired. Further, RMA processing is flexible, allowing you to determine whether or not non-inventory items can be returned, how to calculate freight, discounts and commissions, and whether or not you want to track RMA expiration dates or charge restocking fees. You can also set parameters to allow full or partial returns of kits and kit components.
Advanced reporting and analysis tools make it easy to quickly find the status of a return and to determine which returns have not been received or processed. Sage 500 ERP allows you implement an end-to-end returns management solution so you can provide unparalleled customer service.
Return Merchandise Authorization Highlights
Customers return items with or without a formal RMA depending on setup options
RMAs do not affect inventory until material is received and neither available quantity nor replenishment position are affected by open RMAs
Your customers return products for various reasons and will require different actions to be taken to process their returns
Returned items are processed through the Sage 500 ERP Purchase Order module providing an integrated system for tracking returns to vendors
Companies can define how they want to track costs and charges related to customer returns
Analyze and monitor returns and RMA data for greater insights into customer service levels.