IFS Applications 10 | CRM Overview / Features

CRM Overview / Features
  • A single solution and single user interface to manage every aspect of your customer relationships—from the first point of contact from lead to prospect right through to the ongoing care of a mature customer
  • The single user interface means there’s no need for users to log into separate CRM and ERP systems to find the information they need to make the right decisions
  • If the information is in the IFS CRM solution, then it’s also in your back-office enterprise software, and vice versa. What’s more, because there is no need to integrate and synchronize two separate systems, the data is up to date and accurate, so decisions made are based on the status as it is now, not what it was hours—or even days—ago
  • Sales professionals should have the information they need in order manage their customers and prospects.  IFS Lobbies provide users with an at-a-glance view of the situation for a particular role or process, drawing their attention to key tasks and relevant information
  • The functionality makes it easy for companies to manage relationships with their own customers and prospects, follow up on leads, manage calendar and day-to-day actions, setup and coordinate marketing campaigns as well as manage opportunity pipeline efficiently
IFS CRM provides business processes vital to customer relationship management. They manage the customer interaction chain from the sales lead, through the sales cycle, to the ongoing support and service of the customer. Our sales and service concept allow a business to focus on where it adds value to the customer through product, service, and support.