IFS Applications 10 | Call Center


Call Center

IFS Call Centerâ„¢ enables you to effectively provide case handling as well as call center services to your customers for field service or product support. IFS Call & Case Management also supports thorough analytics by bundling a set of prepackaged measures for all parts of the process. Cases and tasks can be managed through advanced solutions for queue and escalation management. Customer views with information about open cases, work orders, due invoices, etc. are available. All communications around a case or task are logged in a journal. Tasks can be connected to different handover references like work order, purchase order and customer order.