Sage 100c Manufacturing

Sage SalesLogix Support

Sales and marketing deliver customers to your business, but your customer support department keeps them with you for the long haul. With the costs of acquiring new customers five to ten times higher than retaining existing customers, support solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line.

To deliver beyond your customers’ expectations and exceed your support department’s performance goals, service professionals must be able to resolve issues quickly and effectively. Sage SalesLogix Support provides the advanced issue tracking and resolution tools as well as access to relevant customer data needed to maximize the effectiveness of each interaction with your customers, including products purchased, ticket and defect history, and maintenance contract status.

Sage SalesLogix Support also provides powerful self-service support solutions through the Internet, reducing transaction costs and allowing your customers around the world to get the support they need, how and when they need it.

Sage SalesLogix Support Highlights

  • Account and contact management
  • Ticket management
  • Defect tracking
  • Contract management
  • Return material authorizations
  • Standard problems and resolutions
  • Procedures
  • Knowledge Base and SpeedSearch
  • Product tracking
  • Metrics and reporting