Service and Maintenance
For those items that require attention after they’ve left the warehouse, Prophet 21 offers service and maintenance functionality. Service and maintenance helps you keep track of service contracts, preventative maintenance schedules, warranties and more, while monitoring service technicians’ schedules and open service orders. In addition, dispatch functionality helps with the efficient assigning of technician resources. Fully integrated with your distribution ERP system, service and maintenance functionality automates and streamlines everything from tracking serial numbers to processing warranty claims, helping you simplify every step and serve your customers’ needs from point of sale to time of service and beyond.