ERP Case Study

Radwell International

Location Willingboro, New Jersey USA
Epicor Prophet 21 Case Study - Radwell International

Radwell International Case Study by Epicor Prophet 21 ERP

The Company: About Radwell International

Radwell International is headquartered in New Jersey and known for being an industrial distributor with a large line of industrial automation products. Radwell currently serves customers globally and has offices in the U.S., Canada, the UK, and Germany. Established in 1979, this family-owned company is known for offering a 2‑year warranty and industrial electronic repairs. They are also a centralized source of buying, reconditioning, and testing obsolete products that are hard to find in the marketplace. A recent innovation a robotic warehouse was one of the biggest ways Radwell increased efficiencies and sales across the board while improving the ability to service their customers.

The Situation: Turnkey Solution

Before that point, the company had multiple systems to support its needs rather than something centralized. With information scattered all over the place, they knew they needed a turnkey solution. That’s why Radwell partnered with Epicor and implemented the Prophet 21 ERP system a cloud-ready business system for distributors. After Radwell began utilizing Epicor Prophet 21 software, they were able to gain one source of information truth. Everything from their inventory management to invoicing their accounting functionality was covered by the Prophet 21 software. Everything they needed came in one package. Now, we’re using robotics in our warehouses,” said John Janthor, vice president of IT at Radwell. This is what allows us to place orders and ship the same day.” 


  • Managing 35 different global systems 

  • Slow shipping

  • Difficulty scaling

The Solution: Epicor Prophet 21 ERP

At the most basic level, Epicor allows Radwell International to scan, capture, retrieve, and store documents digitally in a central location. Having this content stored and accessible electronically allowed their entire organization to improve collaboration, increase efficiency, and enhance security. We’ve been able to process orders faster. We’ve been able to collect cash faster,” Janthor said. We have been able to grow revenue more efficiently.” One of Radwell International’s biggest challenges is competing with industry giants like Amazon. Yet now, with a 30 to 40% faster pick ratio, the organization can offer same-day shipping. As a result, the company can use the energy that was spent on picking and use it to scale the business. Now, their stellar customer service makes them stand out from the big-box competition.

The Results: Epicor Prophet 21 ERP Implementation Benefits

Partly thanks to Epicor, Radwell International is now at the forefront of new technology in their industry. This not only fuels the company’s growth, but it also attracts new talent. Our new workforce is coming out of school with the skills and the desire to work with the newest technology,” Janthor said. They adapt to it really quickly, and they love it.” While it’s a competitive job market out there, Janthor believes that this new tech partnered with their community-centered culture is a recipe for maximum employee retention. We’ve got a great community,” Janthor said. This is the type of place where people really want to work.”


  • 30 to 40% faster pick ratio 

  • Same-day shipping

  • Quicker customer service

Additional Epicor Prophet 21 Case Studies

Below, you can explore additional ERP case studies, showcasing companies that have reaped significant benefits from successful ERP implementations of Epicor Prophet 21.

Additional Industrial Machinery and Equipment Industry Case Studies

Explore additional case studies below, featuring companies in the Industrial Machinery and Equipment Industry. Also, see our comprehensive side-by-side comparison of all ERP systems for the Industrial Machinery and Equipment industry.

Still seeking industry-specific information? Compare the top ERP software for the Industrial Machinery and Equipment Industry to find the product that best meets your company's needs and budget.

Pricing Request Demo Request White Paper Request

Please complete the fields below to receive your confirmation email Please complete the fields below to receive your confirmation via email To download your white paper, complete fields below. Check your inbox for the white paper link..

Manufacturing ERP Graphic

Congratulations, you're a step closer to finding the right ERP System.

A confirmation email from is on its way to your inbox. This email will include information on the resources you requested.

Thank you for visiting We greatly value hearing from our visitors. Please share your comments, questions and feedback regarding your experience on