Radwell International Case Study by Epicor Prophet 21 ERP
About The Company
Radwell International is headquartered in New Jersey and known for being an industrial distributor with a large line of industrial automation products. Radwell currently serves customers globally and has offices in the U.S., Canada, the UK, and Germany. Established in 1979, this family owned company is known for offering a 2‑year warranty and industrial electronic repairs. They are also a centralized source of buying, reconditioning, and testing obsolete products that are hard to find in the marketplace. A recent innovation a robotic warehouse was one of the biggest ways Radwell increased efficiencies and sales across the board while improving the ability to service their customers.
Before that point, the company had multiple systems to support their needs rather than something centralized. With information scattered all over the place, they knew they needed a turnkey solution. That’s why Radwell partnered with Epicor and implemented the Prophet 21 ERP system a cloud-ready business system for distributors. After Radwell began utilizing Epicor Prophet 21 software, they were able to gain one source of information truth. Everything from their inventory management to invoicing their accounting functionality was covered by the Prophet 21 software. Everything they needed came in one package. “Now, we’re using robotics in our warehouses,” said John Janthor, vice president of IT at Radwell. “This is what allows us to place orders and ship the same day.”
Managing 35 different global systems
At the most basic level, Epicor allows Radwell International to scan, capture, retrieve, and store documents digitally in a central location. Having this content stored and accessible electronically allowed their entire organization to improve collaboration, increase efficiency, and enhance security. “We’ve been able to process orders faster. We’ve been able to collect cash faster,” Janthor said. “We have been able to grow revenue more efficiently.” One of Radwell International’s biggest challenges is competing with industry giants like Amazon. Yet now, with a 30 to 40% faster pick ratio, the organization can offer same-day shipping. As a result, the company can use the energy that was spent on picking and use it to scale the business. Now, their stellar customer service makes them stand out from the big box competition.
Partly thanks to Epicor, Radwell International is now at the forefront of new technology in their industry. This not only fuels the company’s growth, but it also attracts new talent. “Our new workforce is coming out of school with the skills and the desire to work with the newest technology,” Janthor said. “They adapt to it really quickly, and they love it.” While it’s a competitive job market out there, Janthor believes that this new tech partnered with their community centered culture is a recipe for maximum employee retention. “We’ve got a great community,” Janthor said. “This is the type of place where people really want to work.”
30 to 40% faster pick ratio
Quicker customer service