M3 Services Management
MANAGE AND FOLLOW UP ON SERVICE ON EQUIPMENT SUPPLIED AND/OR COVERED BY AN AGREEMENT.
Infor M3 Services Management enables customers to manage and follow up on service on equipment that is supplied and/or covered by an agreement.
It provides comprehensive functionality for handling service calls, from the point a call is received through invoicing and statistics. Tight collaboration with service and warranty agreements means that users always know what level of service to provide and what the agreements include or exclude. It also enables planning of engineering time, including both breakdowns and preventive service visits. Finally, Service Order Processing enables users to maintain optimal inventory levels and utilization of engineers. It improves invoicing accuracy and provides valuable management information. Service Planning Board enables the users to support an efficient field service planning and execution.
• Service Agreements
• Service Order Processing
• Enterprise Mobility for Service
• Service Planning Board