Let’s start with the obvious benefit. Whether you run a solution on your own premises or in a private or public cloud, the ability to access anytime, from anywhere is a significant advantage, and the cloud (i.e., web-enablement) opens the door for the kind of connectivity you need as workers work from home. The ability to connect is critical, but how you connect is equally important. This issue surfaced when suddenly office workers became remote, work-from-home workers.
Using SaaS solutions, workers were able to start working from home almost immediately, taking their laptops and mobile devices or just sitting down at their home computers and having full and immediate access to the same data and systems they had in their offices. Those that were still using on-premise applications had a much different experience. It likely took several days of frantic work and unplanned technology purchases to support remote workers. Even where these solutions were web-enabled, the number of VPN connections needed to support all (some newly) remote users could double or triple quickly. And they couldn’t simply open corporate network support to unsecured machines, so newly remote workers needed to be outfitted with (new) company equipment.
And then there’s the issue of security, bandwidth, and network performance. Those companies that provide commercial service hosting software have much more elasticity when it comes to ramping up (or down) as the need for remote access suddenly changes. These companies do this for a living and often commit contractually to guaranteeing a certain level of uptime and performance. Their reputations (and continued business) are dependent on this and provide a secure environment. Few manufacturers, particularly those that are small to medium size, can provide the same level of assured security and performance.
While the world will eventually recover from this global pandemic, few (if any) believe all office workers will return to an office full time. While nobody can accurately predict what the new normal will be, you can bet that the ease of connectivity SaaS brings will (and should) factor into any investment decision around enterprise applications. Investing in SaaS solutions is an investment in future-proofing your business.
This is only one of the ways SaaS solutions future-proof your business, however. With a SaaS solution, the cost and effort of upgrades are significantly reduced. The SaaS solution provider does the heavy lifting, which also leads to more innovation.
SaaS solution providers can deliver more innovation through more frequent and robust upgrades, particularly those maintaining a single line of code through multi-tenant solutions. But investigate this thoroughly because just because they can doesn’t mean they do. Also, carefully investigate how easily you can personalize, tailor, configure and yes, even customize your SaaS Solution.