You might be tempted to skimp on ERP system training and education to save costs. But if you do, you will regret it and not get the most from your system, making your investment less cost-effective. According to a recent report by Software Path, the average usage of ERP systems amongst employees of surveyed companies was 26%. To get training started, ERP software vendors and/or their partners will offer training using a variety of different delivery models:
- Classroom training at their training facilities
- Classroom training at your company
- One-on-one (private) training of individuals at your site
- Virtual self-serve courses (on demand)
- Virtual courses with live instruction
- Training videos embedded within the software
For traditional classroom ERP training, expect to pay on a per-attendee, per-class basis. The overall challenge will be to get your people trained and continue to have your business run smoothly. Be sure to budget for travel expenses for off-site training. If you can provide the proper accommodations, this can cut down on the cost, but it also prevents you from staggering the schedule to ensure your operations continue to run smoothly. A more cost-effective approach is to host your classes on-site, paying for the instructor to come to you, which often allows you to include as many attendees as you need.
Virtual self-service courses may be included in the price of your subscription or maintenance, or there may be a separate fee. Virtual courses with live instruction are typically provided for a fee. Embedded training videos are included in your subscription.
Make sure you budget enough to train all your users in the overall cost of implementing ERP. This includes your top-level executives, although you may want your own fully trained employees to deliver this type of training or coaching to reduce ongoing costs that lead to an increase in total ERP cost over time.