RTC Inc. Case Study for Infor LN
The Company: About RTC, Inc.
RTC, Inc. is a global manufacturer of in-store programs that connect with shoppers and drive sales for brand marketers and retailers. Founded in 1951 with headquarters in Rolling Meadows, Illinois, RTC offers services such as shopper research, retail design, manufacturing, and large-scale implementation. Its client list includes Coca-Cola®, Columbia Sportswear®, FedEx®, Kraft Foods®, Nike®, Procter & Gamble®, and Wal-Mart®.
The Situation: Increasing Customer Demand
The Solution: Infor LN ERP
The Results: Infor LN ERP Implementation Benefits
Implementation of the updated Infor solution, including all customer-requested user training, occurred without serious challenges within six months as part of the Infor rapid implementation program, designed to deliver rapid, predictable implementations at a lower cost. It incorporates predefined business roles and business process templates focused on key user functions and processes that are common across manufacturing. Coffman explains, “We had a great team with strong consulting support from Infor, including two people executing all financials and procurement items; one handling all the order entry, shipment, and manufacturing sides of the business; and a few others working on project management.” Then RTC began training by installing the product and allowing the team to experience every module the company used — from projects and financials to invoicing. “Everyone felt proficient on the entire system in just three months,” adds Coffman.
RTC’s major concern in selecting an ERP was the ease of use. “We were ‘green screen’ prior to Infor’s product,” says Coffman, “and new employees and temporaries would freeze when they saw it. Now new people are acclimated quickly, which has improved productivity tremendously.” Another Infor ERP LN solution feature contributed to the company’s “fast start” and highly impressed RTC. “The dynamic enterprise modeler by far surpasses anything on the market,” notes Coffman. “This diagram actually does something when one clicks on it, with self-documenting functionality that is an ideal safety net for users. The user can access the process browser and find what is needed quickly and easily, which means significant time savings.” And RTC customers are also getting much more demanding in terms of demonstrating to them the visibility of their product status, according to Coffman. “Infor ERP LN has processes in place that are repeatable and controllable, and we can show the customer how we receive, inspect, pick, and ship. They’re always in awe when they see it.” Another Infor solution benefit that Coffman mentions is the combination of traditional master production scheduling, material requirements planning, and statistical inventory control with order planning, all running on one engine, enabling easier management and implementation. “Just fire up the planning engine, and all the features one could possibly want are available,” says Coffman. RTC also uses Infor dashboard filters. Anyone performing any function in the organization can sit at a dashboard and create a filter to enable access to that information quickly at any time. “It’s powerful and helps every individual be much more efficient and effective,” Coffman says. How much has RTC gained with Infor ERP LN? According to Larry O’Neill, CFO, “Only three months after solution implementation, we had the biggest shipping quarter in the company’s history — without adding staff to order entry, account services, or buyers.” Adds Coffman, “And we didn’t have one system glitch.”
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