Delaware Business Incorporators Case Study for Striven ERP
About The Company
Delaware Business Incorporators, Inc. (DBI) started in 1986. They serve entrepreneurs, startups, legal, accounting, and banking professionals around the globe. They provide LLC & corporation formation, corporate kits & supplies, virtual office services, and UCC search & filing services.
DBI was using NetSuite for several years. At the inception of cloud-based business management software, it was a great solution for them. However, NetSuite gradually raised their prices over the years without much more functionality for DBI to leverage. In addition, the customer portal did not function well for their needs.
The company needed a more affordable solution that could better suit their needs, which include recurring billing, centralized documentation, a powerful customer portal, and U.S.-based, responsive support.
In December of 2019, DBI began their search. Ideally, they wanted something that had native accounting, so they didn’t have to integrate with Quickbooks. Moreover, they found most all-in-one business management software and ERP software to be too expensive.
Narrowing the field, DBI signed with Odoo and paid for one month. In the early testing phase, the software did not seem intuitive. After hour calls to customer service did not result in timely or effective responses.
Ultimately, DBI found Striven, their current solution. The product met all their requirements: affordable, centralized, natively integrated, and responsive customer service.
Due to restrictions from COVID-19, the entire onboarding process was completed in the cloud. DBI had large files to bring from NetSuite to Striven, including customer data and all annual recurring invoices. Getting information out of NetSuite into an easily transferable form proved difficult at first. However, the Striven team made sure that, each month, data from NetSuite and into Striven lined up properly. Overall, the full onboarding process took approximately 5 months.
Results & Benefits
With their data successfully imported into Striven, DBI had what they call “a better cloud-based package” that was also more cost-effective.
Using Striven’s customer portal allowed them to make some adjustments in their business process to ultimately reduce their collections.
Using Striven’s collection workflow and an integrated multi-touch email campaign, DBI reduced outstanding collections by 82% in 6 months.