Services & Support for Acumatica ERP
Services and Support Modules
Acumatica Service Management provides contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations. Quickly capture service needs to shorten the time between call receipt and job assignment. Track resource commitments, match tasks to the best available resources, and generate work orders. Streamline processes to reduce response times and costs, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage. Seamless integration to inventory, purchasing, and projects provide service organizations with everything they need to grow their business. Acumatica’s Service and Support module offers key benefits like Case Management, Contract Management, and integrated Document Management. Service and support management reduce response times to customer cases, increase customer satisfaction, lower support costs, and to bill the transactions.
Reporting, Dashboards, and Data Analysis Toolkit
Acumatica Cloud ERP system offers a collection of reporting and analytic resources to make your job easier and more productive. Gain greater insights into your organization with self-service tools from Acumatica. Generate reports, customize dashboards, and analyze trends easily and in real-time.
Reporting goes beyond just the balance sheet and cash flow statements. To get the full benefit of an ERP system, you need to see your company’s health at a glance. You also need to spot good and bad trends quickly so that you can take action right away. Each module comes with a complete set of reports, giving you access to over 250 standard reports. Plus, Acumatica gives you the ability to create or modify any report for various roles and purposes. Gather information from Acumatica and external data sources for analysis using Business Intelligence tools.
The single version of the truth — Acumatica ERP uses the same database for Finances, Manufacturing, Distribution, CRM, and more. View data across the enterprise, or view by a business entity, customer account, vendor, and more. All data is displayed in real-time. Every member of the team shows up at meetings with the same data.
Security by role — Manage all ERP data security from a single location inside Acumatica. Use online reporting to avoid relying on printed reports that pose a security risk if vital information leaves your premises.
Multiple display options
Display data in a variety of formats:
- Generate reports for key staff
- Create visual dashboards for at-a-glance views of essential KPIs
- Export data to Excel files
- Make data available to external analysis tools