Customer Relationship Management for QAD Adaptive

Customer Relationship Management (CRM)

The QAD Adaptive Platform provides a modern, cloud-based sales and marketing automation suite designed to improve productivity and customer engagement. It supports communications and scheduling, pipeline and forecast management, and end-to-end customer service.

QAD Adaptive’s customer management capabilities cover the full lifecycle — from acquisition to order management, pricing, fulfillment, and post-sales support. Manufacturers can run marketing campaigns, automate sales processes, monitor team performance, and ensure adherence to best-practice sales workflows.

Key benefits:
 • Drive revenue: Run effective, cost-efficient marketing campaigns
 • Increase visibility: Gain a complete view of customer interactions across all channels
 • Enhance customer experience: Deliver quick, accurate information and self-service options
 • Streamline orders and configurations: Reduce errors and shorten delivery cycles

Customer Self-Service (CSS)

QAD Adaptive provides web-based self-service portals for sales transactions, inquiries, and order management. Customers and suppliers can place orders directly, reducing processing costs and time while improving accuracy and transparency.