Services & Support for QAD Adaptive

The QAD Adaptive Service & Support suite enables manufacturers to deliver exceptional after-sale service across the entire product lifecycle. It manages installation, on-site service, warranty and contract repairs, and ongoing maintenance while tracking engineer schedules, service agreements, and installed base configurations.

Designed to maximize customer satisfaction and operational efficiency, QAD Adaptive helps manufacturers resolve service calls, manage queues, and coordinate mobile field resources. Integrated project management tools allow tracking of materials, labor, and costs against warranty and service work while supporting accurate invoicing and revenue recognition.

Key Benefits:
 • Increase technician effectiveness: Assign tasks to the nearest technician with the right skills to resolve issues quickly and reduce travel time
 • Control service costs: Automate billing for labor and parts, track revision levels of installed equipment, and ensure the right parts are available on the first visit
 • Manage projects efficiently: Plan and track installation and service projects with resources, budgets, and progress visibility
 • Improve customer satisfaction: Deliver faster, more accurate service through optimized scheduling, mobile access, and real-time updates

Highlights:
 • Service & Support Management: Covers installation, maintenance, repair, and warranty/service contracts while tracking engineering resources
 • Field Service Scheduler: Optimizes field engineer productivity and resource allocation to reduce costs and improve service response
 • Project Management: Plan and monitor detailed equipment installation and service projects, track labor, materials, and subcontracting costs, and recognize revenue accurately
 • Mobile Field Service: Secure cloud-based mobile access allows field engineers to log activities, update work orders, and access customer information remotely, improving responsiveness and efficiency