JD Edwards EnterpriseOne | Case Management

Case Management
Oracle's JD Edwards EnterpriseOne Case Management gives your customer service agents instant access to all of the customer information needed to resolve any issue, including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.
  • Rules-based alerts and escalation can be set up to meet customer service policies and contract terms
  • Multilanguage support allows you to support customers worldwide
  • Access to sales and service means contacts can be easily converted to a service or sales order
  • Call routing and workflow features let you route calls based on product, customer level, geography, or other parameters and build in automatic e-mails or alerts for follow ups
  • Integrated with JD Edwards EnterpriseOne Solution Advisor and JD Edwards EnterpriseOne Branch Scripting
  • Multichannel capabilities allow you to receive and manage customer interactions across all channels, including voice, Web, fax, and e-mail