Services & Support for Global Shop Solutions
A guided implementation and launch of your Global Shop Solutions ERP software for manufacturers is critical to achieving the best ROI from your software. Global Shop Solutions ERP software Consultants are there to offer expert guidance in the implementation, launch and continued refinement of your manufacturing ERP software operations all the way from the initial planning stages on into the years ahead.
Our ERP Consultants live by one motto — anytime, anywhere and whatever it takes to make our customers successful. If this means showing up on Saturday — done. If this means working 16-hour days — done. Anytime, anywhere and whatever it takes.
Global Shop Solutions is widely noted throughout the ERP software industry for offering an unsurpassed level of superior customer service — 24⁄7 service, and within a maximum response time of two hours. All service calls are handled by dedicated Global Shop Solutions service staff located in our headquarters just outside of Houston, in The Woodlands, Texas. Completely web-based service and support, we operate through WebEx for maximum clarity in resolving your issues quickly so you can get back to what you do best.
Global Shop Solutions University
Global Shop Solutions customers may attend series of week-long class sessions, free of charge, at Global Shop Solutions University in our campus outside of Houston in The Woodlands, Texas. Offered every month, Global Shop Solutions University is taught by dedicated Global Shop Solutions instructors, and is designed to build skills in both new users and long-time customers of the software. Subject areas cover all general aspects of Global Shop Solutions functionality in both the Manufacturing and Accounting operations.
Learning & Educational Services
The annual Global Shop Solutions Users’ Conference is a major learning opportunity for Global Shop Solutions customers in which they attend a wide variety of topic specific classes over a series of days. New advancements and additions to the software are covered, as well as operational issues that are common to all users.
It’s also seen as an opportunity for customers to interact directly with Global Shop Solutions instructors, R&D staff, service personnel, and each other, in order to better understand the Global Shop Solutions software system for improved productivity.
Other continuous education of the software is provided free in our weekly Friday Features program and through FastTRAINTM opportunities:
* FastTRAINTM Classes
Our thorough and ongoing FastTRAINTM classes are available on a regularly scheduled or as-needed basis for customer convenience.
* FastTRAINTM Virtual Training
Includes hundreds of learn-at-your-own-pace video courses.
Comprehensive FastHELPTM topics are listed within the Global Shop system on your PC.
Throughout the year, Global Shop Solutions holds a series of regional Users’ workshops — we call the events the Global Shop Solutions Road Show. In smaller group setting of customers from a particular area of the country, Global Shop Solutions staff provide additional instruction on the operation of Global Shop Solutions software.
In everything we do, our approach in training and education is to enhance awareness of what lean thought and processes can do for you. Global Shop Solutions One-System ERP SolutionsTM software is a system designed to streamline your manufacturing and job shop operation around lean thinking. Our training strategies incorporate these ideals in what you do on your shop floor and in your front office.