Product Details

Epicor Prophet 21

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Additional Capabilities for Epicor Prophet 21

Automated Backup System

Automated Backup Solution (ABS) provides real-time, off-site data backup storage in our secure location. Coupled with your standard backup procedures, ABS provides the first step in your business continuity plan. All you need is a supported VPN device. Epicor takes care of the rest. In addition, Epicor provides a warm failover solution so you are guaranteed to always be up and running for your customers.


AutoOrder converts inbound purchase orders from different customers in their own format into standardized structured electronic documents that can be automatically processed into Prophet 21 without needing to be manually keyed. This electronic ordering solution can be easily deployed within minutes, is operating system-agnostic, and leverages a distributor’s existing people, processes, and systems.

Business Analyzer

Epicor Business Analyzer is a business intelligence (BI) solution that summarizes key performance indicators and provides a snapshot of your organization’s health. The application allows you to develop and quickly customize reports for your business, without having to be a report writing expert. Through the familiar Windows interface, you can easily develop the right charts, graphs, and reports to analyze business trends and drill into the details behind the metrics. You can also create alerts that notify you of important events occurring within your business.

Customer Buying Trend Analysis

The Customer Buying Trend Analysis reveals customer/item combinations with a measurable sales trend up or down over 90 days as well as missed buys over a 30 to 60 day period. This module also shows financial impact of customer’s trending buying behavior. The Customer Buying Trend Analysis helps to anticipate customer issues before they make an official change to another distributor and recover revenue that would otherwise have been lost.

Customer Profit Analyzer

Customer Profit Analyzer provides distributors with a true understanding of their total cost to serve for each of their customers. By easily segmenting and grading your customer base according to net profitability and other factors that impact your true cost to serve, you can make business decisions that will prevent unprofitable customers from eroding your margins, while protecting your most profitable relationships.

DynaChange Extensibility Tools

Prophet 21 provides the flexibility you need to tailor the application’s appearance and logic to your company’s needs. With the DynaChange Extensibility Tools, you can create user-defined fields, move or hide fields from screens, create customized portals for each employee, and even write your own business logic to conform to your company’s unique processes, all without affecting the application source code. DynaChange Extensibility Tools ensure the system adapts to your needs, not the other way around.

eCommerce (Web-Based Storefront)

Prophet 21 makes it easy to service existing and prospective customers 24 hours a day, seven days a week, with its Web-based storefront solution for distributors. In addition, a powerful administrative console allows distributors to keep their site fresh and better manage online content. An integrated Web-based storefront makes it possible for you to service customers as near as next door or as far away as the other side of the world, without making the financial investment of opening a branch or hiring more staff. Your customers can also use your secure Web site as their business system to keep track of what they ordered for their individual customers, and download accounting-specific information, including past invoices, into Microsoft® Excel® spreadsheets — a value-added service that will make them loyal customers for years to come. Because your Web site and ERP solution work from a single database, you’ll receive online orders directly into your distribution ERP system without intervention from your staff, saving time and avoiding costly re-keying errors. This not only increases sales and improves customer service, but also frees your customer service staff to focus on more profitable tasks, such as developing new customers.

Electronic Data Interchange (EDI)

With more and more manufacturers and suppliers requiring distributors to conduct business electronically or face penalties, Prophet 21 streamlines the transaction process by providing a portal for EDI transactions. All transactions are done in real-time, meaning you get the most accurate information available. You also save money because Prophet 21 helps eliminate EDI VAN (Value Added Network) charges when interacting with other Epicor customers. Prophet 21 offers affordable EDI options through on premise and managed services offerings, eliminating all barriers to communicating electronically with trading partners.

Human Capital Management

Epicor Human Capital Management (HCM) provides secure, direct access to employee information and processes, helping you to manage your dispersed workforce, improve human resource processes, and enhance employee satisfaction for greater efficiency and cost savings across the enterprise.

Epicor HCM automates your HR processes, enabling you to track, manage, and analyze all your employee data from application to retirement. Recruitment Management, Benefits, and Absence tracking tools, all within this HRIS application, give you greater control over staffing, time off, and benefits administration, with paperless workflows designed to walk managers and employees through common set up and administration operations for improved efficiency.

Performance Management, Reporting, and Analytics functionality helps you align your corporate goals with employee performance, and empowers you with flexible tools to analyze applicant and employee data for better workforce management.

Available as on-demand software as a service (SaaS), hosted, or on-premise solution, Epicor HCM is HR software that can be deployed as a SaaS HR solution to meet your organizational requirements without compromising functionality or data integrity. To serve your International HR needs, this HRIS Web-based solution configures data fields to reflect the appropriate format based on employee location, as well as providing location-specific home pages delivering relevant communication and corporate standards.

Epicor provides a robust set of flexible and configurable human resource, payroll, and employee development software that:

  • Offers greater total business value by streamlining the entire employee life-cycle
  • Manages recruitment and resourcing, training administration, benefits programs, and performance management
  • Provides a wealth of information and advice to employees and candidates via direct access;
  • Promotes operational efficiency by allowing the entire workforce to focus on key company objectives
  • Flexibility to deploy Epicor Payroll or connect to third party payroll solutions
  • Delivers powerful business intelligence to enable strategic analysis of key business trends for better planning and informed decision-making

Epicor HCM solutions help you maximize the talent within your organization, by providing faster and more efficient people support. With customers in over 150 countries, Epicor understands what it takes to support and manage human resources on a global basis.

Service and Maintenance

For those items that require attention after they’ve left the warehouse, Prophet 21 offers service and maintenance functionality. Service and maintenance helps you keep track of service contracts, preventative maintenance schedules, warranties and more, while monitoring service technicians’ schedules and open service orders. In addition, dispatch functionality helps with the efficient assigning of technician resources. Fully integrated with your distribution ERP system, service and maintenance functionality automates and streamlines everything from tracking serial numbers to processing warranty claims, helping you simplify every step and serve your customers’ needs from point of sale to time of service and beyond.

Strategic Pricing

For every product, for every customer, there is a price that produces the optimal gross margin — the highest margin you can obtain while retaining the customer’s business. What that price is depends on multiple factors, from the amount of business you do with a customer annually to the particular item being ordered. Up until now, determining that right price for every item has been a formidably complex task. With Strategic Pricing, that task becomes as simple as a few keystrokes. Strategic Pricing analyzes your invoice data to determine the best price for each product and order, profiles the predicted, relative sensitivity of products and customers to support price premiums where appropriate, and monitors sales activity for maximum control of exceptions. Implementing strategic pricing can increase your gross margins anywhere from two to four percentage points in the first year alone.

Wireless Warehouse

Developed for Prophet 21, the Wireless Warehouse Management Solution (WWMS) streamlines all warehouse processes — receiving, picking, inventory operations, cycle counting, and adjustments. A small wireless hand-held device communicates with your Prophet 21 solution, sending information about who picks what inventory activity and when, in real-time for accuracy, control, and efficiency. This provides immediate feedback and better control over warehouse tasks. Because the Wireless Warehouse Management Solution is fully integrated with Prophet 21, distributors can implement one technology solution for all of their corporate needs. In addition, since the system offers a graphic user interface, it is user-friendlier than most character-based RF offerings. WWMS Enables distributors to improve customer service by ensuring they get the right products out on time, every time, while improving operating efficiencies through directed warehouse activities.

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