Customer Relationship Management for VAI ERP

Contact Management

S2K Sales Force CRM was built for supply chain representatives, and it combines powerful contact management capabilities with direct real-time access to S2K Enterprise ERP data. 

With this powerful sales tool your sales team will be empowered to drive new business and make the most of every sales call. Sales representatives can display tasks and events as well as key performance indicators (KPIs) related to their accounts. 

A daily task page keeps your sales team productive by reminding them of scheduled to-do’s and calendar events to keep the sales process moving forward. Activity history displays a timeline of all interactions for every account, and Alerts display critical issues that require immediate attention. Powerful KPIs display real-time ERP data for open orders, quotes, receivables, sales, inventory, and much more. Sales managers can summarize this view for their entire sales team. Leveraging single sign-on from this one dynamic home page, sales representatives can access all the CRM applications, the full S2K Enterprise Suite, third-party browser-based solutions, and bookmark key external websites, documents, reports, and dashboards.

The contact management system tracks and records every stage in the sales process for each prospective client, from initial contact to final disposition. Users can review current leads, convert leads to prospects, and prospects to customers. Your sales representatives can manage contacts and track all interactions with existing accounts and opportunities. Users can log a call, create to-dos, schedule events, and add notes and attachments. Activities get posted to history so that users can easily review all of their interactions with an account.

Providing excellent customer service is the key to retaining your most valuable customers. S2K Sales Force CRM gives your sales team full access to customer information. Sales representatives can review a customer’s accounts receivable, open invoices, and payment history. They can check the status of open orders, returns, and quotes. They can even use S2K’s case management to track business issues to completion to ensure that your organization is providing the highest level of customer service.

Inventory information is vital for supply chain representatives. If you can quickly communicate accurate inventory information with your customers, they will have trust in your ability as a supplier, which in these times of high competition is a very valuable asset. S2K Sales Force CRM allows your sales team to review full product information including specifications, images, and availability across all companies and locations. They will know what’s in stock and what’s out of stock, they will know when shipments will arrive, and when production will be complete.

Marketing Automation

With powerful marketing automation tools you can continue to engage your subscribers by sending a series of specific action-based emails. With automated workflows, you can give your subscribers the information they want during each stage of the sales funnel. With advanced marketing automation, you can nurture prospects and customers with highly personalized, useful content that helps convert prospects to customers and turn customers into delighted customers.