Services & Support for DOSS Operations Cloud

Implementation & Onboarding: DOSS employs a three-phase methodology: (1) Map the Truth — embedding with customer teams to understand processes and establish Unified Master Data, (2) Layer the Modules — adding procurement, inventory, and OMS capabilities that transact against the master data core, and (3) Automate the Edges — implementing workflow automation for tasks like SKU creation, order routing, and purchasing. 

²⁴⁄₇ Technical Support: Provides continuous support via Slack from technical and product teams. Customers work directly with dedicated Product Management Officers (PMOs) — elite technical product managers who span pre-sale and post-sale to ensure continuity. PMOs understand customer businesses deeply and can make real-time platform adjustments without ticket-passing to separate support teams.

Value Engineering: Included consultative services. Value engineers work to deeply understand each business, custom-build workspaces, and provide ongoing optimization. Pricing is structured downstream of value delivery to maximize customer ROI.

Training & Enablement: Supports rapid user adoption through intuitive, composable interface design that matches existing business processes. Implementation team includes industry veterans (manufacturing, distribution, construction, food & beverage) who understand sector-specific operations and provide dedicated project management, system configuration, data migration, and user training.