Spread the Love Foods
The Company: About Spread the Love Foods
Since 2013, Spread the Love (STL) has been producing high-quality, natural peanut butter. After cracking open key distribution partnerships and landing major wholesale customers, growth took off.
This is exactly what founders Valerie and Zach had been working toward for years. However, they started running into a new set of problems. The rapid increase in demand meant their operations were more crunchy than were buttery-smooth.
The Situation: Fragile Network
Workflows involved juggling data from three different locations — Sharepoint, Outlook, and Extensiv’s 3PL Central — a fragile network of systems that didn’t interact. Too much time manually processing orders, copy-pasting inventory data, and looking across systems to determine invoice statuses.
In a nutshell, there were data AND process challenges. CFO and Head of eCommerce Eloy Yndigoyen set out to fix both.
The Solution: DOSS Operations Cloud
DOSS integrated across STL’s partner network, constructing streamlined workflows to automate order management, inventory management, and finance & accounting.
With a few clicks, Eloy and his team are able to:
- Receive an order from a wholesale customer via email and identify their shipping location
- Receive an order from a wholesale customer via email and identify their shipping location
- Select line items from their product catalogPush all of this to their 3PL Warehouse Management System via API with Workflows
- Automatically generate and send invoices with integrated payment links for seamless transactions
The Results: DOSS Operations Cloud Implementation Benefits
From 5 hours to 25 minutes per week
With DOSS, order processing time went down 12x, from 5 hours to 25 minutes per week while maintaining 100% accuracy in fulfillment, giving the team a single source of truth for operations.
Spread the Love continues to expand its product line of nut butters and artisan jams while giving back to local communities through its scholarship program for continued education.
Key Results:
- 12x faster customer invoicing
- Order processing time down from 5 hours to 25 minutes
- Improved inventory management and efficiency
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