Infor CloudSuite Industrial
Customer Relationship Management for Infor CloudSuite Industrial
Customer Service / Order Entry/CRM Module
- Real-time Promise Date calculation (CTP/ATP) based on material, labor, and machines needed
- Ability to determine why late and bottlenecks
- Centralized and decentralized order entry
- Regular/Blanket Orders
- Credit management
- Intelligent pricing by volume, item, contract, and matrix
- Hard reservation to customer order
- Customer Return Material Authorizations (RMA)
- Progressive billing
- Sales and booking analysis
- 3 Tier Customers (Corp – Bill To(s) – Ship To(s))
- Drop Shipping by order/line/release
- Split commissions by order/line
- Ship Early/Partial processing
- Link to Job, Inventory, PO, and Transfer Order
- CRM includes Prospects, Opportunities, Tasks, Sales Contacts, and Lead Management
Field Service Management Module
- Field Services
- Depot Services
- Service and Repair orders
- Incident management
- Service contracts
- Warranty contracts
- Knowledgebase
- Resource scheduling
- Skill/certification/location matching
- Unit Configuration: as built, as-repaired
- SRO (Service Repair Orders)
- Manage exchanges, loaners, rentals,
- Track Warranty claims
- Preventative maintenance order support
- RMA support
- Time and expense tracking
- Equipment meter
- Service History
- Mobile Data collection support
Infor CloudSuite Industrial System Details
- System Overview for Infor CloudSuite Industrial
- Materials Management for Infor CloudSuite Industrial
- Sales & Order Management for Infor CloudSuite Industrial
- Financial Management for Infor CloudSuite Industrial
- Production Management for Infor CloudSuite Industrial
- Supply Chain Management for Infor CloudSuite Industrial
- Customer Relationship Management for Infor CloudSuite Industrial
- Additional Capabilities for Infor CloudSuite Industrial
- Pricing for Infor CloudSuite Industrial
- System Demo for Infor CloudSuite Industrial
- Infor CloudSuite Industrial Alternatives
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