Microsoft Dynamics 365 Finance & Operations
Services & Support for Microsoft Dynamics 365 Finance & Operations
Microsoft provides a multi-tiered approach to services and support, combining direct Microsoft resources with a partner ecosystem.
FastTrack Program
- Free program from Microsoft for qualifying implementations (typically larger projects)
- Microsoft FastTrack architects provide guidance and best practices
- Architecture reviews and go-live readiness assessments
- Does NOT replace implementation partner — provides oversight and governance
- Proactive monitoring and performance optimization recommendations
- Access to Microsoft engineering resources for critical issues
Lifecycle Services (LCS)
- Microsoft-provided portal for managing the entire implementation lifecycle
- Environment provisioning and management
- Code deployment and updates
- Issue tracking and diagnostic tools
- Methodology guidance and project templates
- Telemetry and performance monitoring
Microsoft Support Plans
Professional Direct Support (Included)
- Basic support included with subscription licensing
- Unlimited technical support incidents
- 24⁄7 access for severity A (production down) issues
- 1‑hour initial response time for critical issues
- Access to online resources and documentation
- Support through web portal and phone
Unified Support (Premium Option)
- Enhanced support with faster response times
- Designated Support Account Manager
- Proactive advisory services
- Cloud solution assessments
- Technical account management
- Priority routing to senior support engineers
- Costs additional based on organization size
Premier Support (Legacy, being phased out)
- Being replaced by Unified Support
- Existing customers may still have Premier contracts
- Included a dedicated Technical Account Manager (TAM)
- Proactive services and health checks
Microsoft Dynamics 365 Finance & Operations System Details
- System Overview for Microsoft Dynamics 365 Finance & Operations
- Financial Management for Microsoft Dynamics 365 Finance & Operations
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- Production Management for Microsoft Dynamics 365 Finance & Operations
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- Additional Capabilities for Microsoft Dynamics 365 Finance & Operations
- Services & Support for Microsoft Dynamics 365 Finance & Operations
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- Microsoft Dynamics 365 Finance & Operations Alternatives
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