Customer Relationship Management for VISIBILITY.net
Available to Promise
Available to Promise (ATP) is an important element in providing superior customer service. Setting proper expectations at the time of order enables subsequent on-time delivery and solidifies the customer/partner relationship.
Customer accessibility is made easy and secure with the Customer Portal. It provides self-service capabilities with a multi-lingual 24⁄7 e‑commerce storefront to facilitate the customer’s investigation and ordering activities. Product catalogs are groomed for both anonymous and trusted partner access, with appropriate access to pricing and part availability.
Customer Relationship Management (CRM)
The VISIBILITY.net CRM suite maximizes the value of every customer interaction through its integrated approach that manages, synchronizes, and coordinates every customer and potential customer interaction. In complex manufacturing, companies and their customers interact through every step of the process, from engaging the customer as a prospect all the way through to servicing the customer. Efficient sharing and management of these processes provide faster communication, improved customer support, and enhanced customer loyalty.
The VISIBILITY.net Field Service module provides call center logging, and tracking of site and module equipment, along with“as-manufactured” properties. Service orders provide for the administration of billable and warranty returns and repairs.
VISIBILITY.net Field Service lets all companies maintain online service history and product configuration information. With highly accurate and easily accessible service records, each user can flag problem parts and processes whenever they may occur in the life cycle of a product.
The VISIBILITY.net Order Management system generates sales orders through direct input from quotes, EDI, configurator, or Customer Portal. Orders can be tracked in real-time through the manufacturing, shipping, and invoicing processes while capturing accounting information such as project costs, pricing, profit margins, and Accounts Receivable.
Many customer relationships involve complex contract and credit arrangements. Using VISIBILITY.net, simple orders, as well as complex order types, are easily executed. Additionally, CRM functionality supports customers with master billing and credit structures, pooled credit within subgroups, and pre-defined contracts for deposits, percent complete, and retention terms.
Prospect & Sales Force Automation
VISIBILITY.net facilitates timely and coordinated management of leads, contacts, and opportunities. Having the ability to configure and price complex quotations and sales orders, gather and review historical sales data, and access information associated with customer-related jobs and projects allows appropriate individuals to quote more quickly and accurately.
Quoting & Estimating
The VISIBILITY.net Quoting, and Estimating ERP Software module allows organizations to rapidly develop comprehensive and accurate cost and profitability estimates for all complex projects. This integrated system supports the concurrent engineering aspect of the To-Order business by fully utilizing its data with all other business processes. Quoting and Estimating allow companies to quote standard products where price and availability are the key variables, as well as products that require extensive design engineering or multiple configurations.