American Metal Fab Case Study by WorkWise ERP Software
The Company: About American Metal Fab
Founded in 1975, American Metal Fab is a full-service, custom metal fabrication manufacturer with state-of-the-art equipment, such as robotic welding cells and fiber-optic laser technology. Their services vary from punching, forming, fabricating, stamping, welding, and more. Just like WorkWise, American Metal Fab has a firm commitment to its customers by providing top-notch customer service and products.
The Situation: Customer Service & Communication
Prior to implementing WorkWise ERP, American Metal Fab was utilizing a different ERP system, one that lacked customer service and communication. It was for those reasons that they ended up switching to WorkWise. Since the switch, they’ve experienced great customer service that’s easily accessible and always helpful.
The Solution: WorkWise ERP
“The main reason we wanted a change in our ERP system was customer service. We were working with a company where customer service was offshore and difficult to work with. They frequently talked over our heads and spoke in a way that was too IT-intensive. For this reason, we were looking for a new ERP provider who provided the best customer service. That’s how we ended up with WorkWise.
The Results: WorkWise ERP Implementation Benefits
Since bringing on WorkWise ERP as their new enterprise resource planning system, American Metal Fab has experienced a number of benefits and gains, including helpful support services and the ability to only get the information they need, not useless data.