Services & Support for Microsoft Dynamics AX

The manufacturing capabilities within Microsoft Dynamics AX (formerly Axapta) enterprise resource planning system are designed to optimize production flow with effective planning capabilities, resource utilization, and streamlined business processes to help drive accurate delivery performance.

Microsoft Dynamics AX is a scalable, robust, and functionally rich ERP solution that offers real-time insights into business and supply chain information including production, warehouse, and inventory data. Multi-site capabilities promote effective planning from inventory levels to delivery routing with flexibility and control.

Manage production based on demand and forecasting. View real-time work-in-progress (WIP) to avoid potential cost overruns or delays. Specialized Role Centers enhance process efficiencies to help organize information, tools, and tasks in a personalized view format offering a streamlined workflow environment. Designed with flexibility in mind, Microsoft Dynamics AX ERP software helps to reduce time to market while meeting changing customer demands.

Microsoft Dynamics AX offers the following manufacturing capabilities:

• Finite and Infinite Capacity and Materials Planning allows for tightly controlled scheduling using finite or infinite capacity scheduling practices for maximum flexibility and offers the ability to support multiple plans to simulate material and capacity requirements based on varied scenarios.
  

• Job Scheduling and Sequencing facilitates detailed capacity planning and has the ability to separate each operation into individual tasks. Job scheduling allows for the synchronization of a production order’s other jobs with the flexibility to specify start and finish times.
  

• Resource Management helps to identify long-term staffing requirements by providing a skills library for tracking employee skills, experience, certifications, and other distinctions. A search tool within the module matches employee skills with availability offering best-fit scheduling options.
  

• Shop Floor Management gives detailed insight into the production environment by automating the collection of employee schedule information and production data.
  

• Work Order Management with Job Costing aids in developing more flexible business structures by specifying crucial cost-saving opportunities.
  

• Production Configuration allows for multiple attributes and rules in product building to create a custom BOM with each order.
  

• Quality Management helps to manage turnaround time when dealing with nonconforming products and links diagnostic results to correction tasks to rectify problems and prevent future recurrences.
  

• Lean Manufacturing combines various supply, sourcing, and production strategies in a mixed-mode manufacturing environment such as production orders, purchase orders, batch orders, and transfer orders.
  

• Forecast Scheduling enables long-term planning of materials and capacity by calculating gross requirements based on forecasts.
  

Microsoft Dynamics AX ERP software service plan benefits range from basic, self-support resources to personalized account management. Tiered plans include multiple support options such as unlimited online training, support calls, access to upgrades and updates, and access to a technical and support portal. When personalized one-to-one support is required, Microsoft Dynamics AX support professionals can handle most requests immediately. And when an immediate solution isn’t available, guaranteed response times ensure that issues are resolved promptly.

Microsoft Dynamics AX support options provide the flexible, industry-leading support required to enable users to quickly address technical issues, expand professional expertise, and maximize return on investment (ROI).

The following features are included in all levels of Microsoft Dynamics AX tiered plans:

• CustomerSource Access

• Product Releases

• Service Packs

• Hot Fixes

• Tax and Regulatory Updates

• Unlimited Online Training

• Cold Backups for Disaster Recovery

• Extended Hotfix Support

• Microsoft Dynamics Lifecycle Services

• License Mobility